Downrightnow
// Incident Post-MortemDRN-B3761ECF

ProtonMail outage on June 25, 2026

Major severityResolved2h 27mEmail
Started · UTC
Jun 25, 07:30 AM
2h ago
Resolved · UTC
Jun 25, 09:58 AM
2m ago
Duration
2h 27m
End-to-end
Peak confidence
80.00
114 snapshots
// User impact

ProtonMail users likely saw failed connections, degraded availability, or session instability for this Email service. The incident reached Major severity and lasted 2h 27m. The stored report window does not show a preserved user-report spike.

// What happened

Jun 25, 09:30 CEST Investigating - Some Proton VPN servers in Cuba, Honduras, Guatemala and the Dominican Republic are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Major confidence crossed the incident threshold for ProtonMail: partial outage on Proton VPN servers in Cuba, Honduras, Guatemala and the Dominican Republic.

  2. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

  3. Marked resolved

    The incident was closed after 2h 27m of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 114 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Thu, Jun 25, 2026, 09:58 AM UTC.