Privacy Policy
Overview
This policy describes what information Isitreallydown? may collect, how it is used, and your choices. We aim to collect as little as possible while still being able to detect outages, prevent abuse, and respond to support requests.
Information we collect
Information users provide. When you submit an outage report, contact us, or sign up for alerts, we receive the information you choose to share — for example, the service you're reporting, your message, and (optionally) your email address.
Automatically collected information. Our servers and infrastructure providers record standard server logs, including IP address, browser type, device information, pages viewed, timestamps, and referring URLs. We may store hashed IP addresses to detect spam and abuse.
Cookies and local storage. We may use cookies or local storage to remember preferences and maintain sessions for signed-in users.
Analytics and security tools. We may use analytics, performance, and security tools to understand site usage and protect the service.
User outage reports
When users submit outage reports, we may store the submitted service name, description, approximate region, timestamp, and technical metadata needed to prevent spam or abuse.
Please do not submit private, confidential, personal, financial, medical, or sensitive information in outage reports. Submitted reports may be displayed in aggregated form.
Email communications
If you contact us or subscribe to alerts, we use your email address to respond and to send the messages you requested. You can opt out of optional emails at any time.
How we use information
- Operate the website
- Detect abuse or spam
- Improve outage detection
- Analyze service reliability signals
- Respond to support requests
- Maintain security
- Improve user experience
How we share information
We do not sell personal information.
We may share information with service providers that help operate the site, such as hosting, analytics, email delivery, security, and logging providers.
We may disclose information if required by law or to protect the site, users, or others.
Data retention
We retain information for as long as needed to operate the service, comply with legal obligations, resolve disputes, and prevent abuse. Logs and reports are periodically pruned.
Your choices
You can avoid submitting personal information by not filling in optional fields. You may contact us to request deletion of information you submitted.
Children's privacy
Isitreallydown? is not directed to children under 13. We do not knowingly collect personal information from children.
International users
Isitreallydown? may be operated from, and information may be processed in, jurisdictions that are different from your own. By using the site, you consent to that processing.
What we will never do
- We will never sell your personal information.
- We will never ask you for passwords to third-party services.
- We will never ask you for payment card details outside the official billing flow.
- We will never bundle, distribute, or recommend executable downloads or browser extensions.
- We will never display fake virus warnings, fake system alerts, or deceptive pop-ups.
Operator and jurisdiction
Isitreallydown? is operated independently. The site is hosted on managed cloud infrastructure and processes data in the regions provided by those infrastructure providers. By using the site you consent to that processing.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.