Refund & Cancellation Policy

Isitreallydown? offers monthly and annual subscription plans (Watcher, Starter, Pro, and Business). Subscriptions renew automatically at the end of each billing period using the payment method on file until canceled.

You can cancel your subscription at any time from your account billing portal. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date, and you will not be charged again after cancellation.

If you are not satisfied with a paid subscription, you may request a refund within 14 days of the most recent charge by emailing support@downrightnow.app from the email address on your account. Refunds outside that window are reviewed on a case-by-case basis.

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

If a renewal payment fails, we may retry the charge and temporarily suspend access to paid features until payment succeeds. Subscriptions that remain unpaid will be canceled automatically.

We may update subscription pricing from time to time. Any price change will apply to the next billing period after notice is given, and you may cancel before the change takes effect if you do not wish to continue.

Billing questions and refund requests: support@downrightnow.app.