Downrightnow
// Incident Post-MortemDRN-6C421994

ProtonMail outage on May 20, 2026

Major severityResolved17 minEmail
Started · UTC
May 20, 11:25 AM
3d ago
Resolved · UTC
May 20, 11:42 AM
3d ago
Duration
17 min
End-to-end
Peak confidence
80.00
12 snapshots
// User impact

ProtonMail users likely saw failed connections, degraded availability, or session instability for this Email service. The incident reached Major severity and lasted 17 min. The stored report window does not show a preserved user-report spike.

// What happened

Proton is reporting a server outage on Proton VPN servers in Andorra. Downrightnow’s signals and DNS resolution for the main ProtonMail service remain normal, suggesting this disruption is limited to specific VPN infrastructure rather than a broad email outage.

Cached · Wed, May 20, 2026, 11:43 AM UTC · scope: this incident

// Timeline

  1. Status changed to Operational

    The stored readout moved to Operational with confidence 80.00.

  2. Incident detected

    Major confidence crossed the incident threshold for ProtonMail: server outage on Proton VPN servers in Andorra.

  3. Marked resolved

    The incident was closed after 17 min of observed impact.

  4. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 12 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Wed, May 20, 2026, 11:42 AM UTC.