Downrightnow
// Incident Post-MortemDRN-58AB3B76

BigCommerce outage on July 16, 2026

Major severityActiveongoingE-Commerce
Started · UTC
Jul 16, 12:39 AM
2h ago
Status
Active
Still ongoing
Duration
ongoing
So far
Peak confidence
80.00
80 snapshots
// User impact

BigCommerce users likely saw failed connections, degraded availability, or session instability for this E-commerce service. The incident reached Major severity and lasted ongoing. The stored report window does not show a preserved user-report spike.

// What happened

Jul 15, 19:39 CDT Identified - Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider.The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c.Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved.Incident start time: 23:35 UTC.

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Major confidence crossed the incident threshold for BigCommerce: payment issues with Cybersource V2 provider.

  2. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

  3. Status changed to Degraded Performance

    The stored readout moved to Degraded Performance with confidence 38.00.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 80 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Open

This incident is still open in the incident record and should be treated as ongoing until resolved.