Downrightnow
Help Scout logo
// dev-tools

Is Help Scout down right now?

Help Scout appears to be operating normally.

Independent community-run outage tracker · Not affiliated with Help Scout.

Live·Checking probes…·Last status change 2d ago

OperationalOpen Help Scout
Run speed test
Major incidents
0
Regional issues
N/A
Est. user impact
0%
low
// Live incident room

Live Incident Room

No active room

Be the first to report an issue with Help Scout.

// Paid feature

Live incident rooms are available on any paid plan. Subscribe to report issues and chat with other affected users in real time.

View plans
// Drill deeper

Drill deeper

// What we're seeing
Recent outages
No user spikeProbes idleDNS unknownNo chatter spikeNo anomaly detected
// Global impact
Live map
Status by region
  • Operational0
  • Degraded0
  • Outage0
  • No data0
// Signals summary
User Reports
Quiet
No recent surge
Synthetic Probes
No data
Awaiting probe
DNS
Unknown
No data
External Chatter
Quiet
No meaningful chatter
News & Network
Normal
No anomaly detected
// Official status
No incidents reported by Help Scout.
// Timeline · last hour
−60mnow
// Drill deeper
All Help Scout signals Regions & probes Incidents history
// Report an issue

Report an issue

Anonymous. Helps everyone see what's happening in real time.

Approximate region may be used for outage aggregation. We do not store your raw IP address.

// Health check

Health check

No checks yet.
// Reports · last 60 min

Reports, last 60 min

0 total reports in last hour
// Issue breakdown

Issue breakdown

No reports in the last hour.

// signal coverage · 8/11 sources
all clear
Direct measurementOur own probes hitting the service from the internet
  • ProbesQuiet
  • DNSQuiet
  • BGPN/A
  • TLSQuiet
  • ISPN/A
Provider signalsWhat the company itself is publishing
  • Status pageQuiet
  • CloudN/A
Community chatterWhat real users and the press are saying
  • ReportsQuiet
  • SocialQuiet
  • HNQuiet
  • NewsQuiet
Healthydata flowing, no problemsPartialsome regions or checks failingIssuesignal indicates a problemQuietsubscribed, nothing to reportN/Anot applicable to this service

We cross-reference every source above before calling an outage. One noisy signal doesn't escalate, we wait for independent confirmation.

// Detailed telemetry

Probe diagnostics

Loading probe diagnostics…

Regional reports

Not enough regional signal yet.

Official sources (for reference)

What Help Scout's own status page is reporting. Our verdict above weighs this alongside independent signals, it does not rely on it.

// Current status

Current Help Scout status

Help Scout status: Operational. Nothing's wrong that we can see. Looks like things are working for most people. In the last hour, Downrightnow received 0 user reports.

// Recent user reports

Recent Help Scout user reports

No user reports for Help Scout in the last hour.

// Common problems

Common Help Scout problems

// What to do

What to do if Help Scout is not working

  1. 01Check this page, if many users are reporting Help Scout issues, it's not just you.
  2. 02Refresh Help Scout or restart the app. Many transient errors clear on a second try.
  3. 03Check your internet connection and try a different network (Wi-Fi vs. cellular).
  4. 04Clear the Help Scout app cache or sign out and back in.
  5. 05Update the Help Scout app to the latest version.
  6. 06Check the official Help Scout status page or social channels for confirmation.
  7. 07If Help Scout is confirmed down, wait it out, outages are usually fixed within minutes to a few hours.
// Outage history

Recent Help Scout outage history

No incidents on record for Help Scout.
// Historical lookback

Help Scout outage history

Was Help Scout down yesterday? →Was Help Scout down this week? →Help Scout outages this month →
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Show Help Scout live status anywhere

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  src="https://downrightnow.app/embed/monitor/help-scout"
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  loading="lazy"
  title="Help Scout status, live"
  referrerpolicy="no-referrer-when-downgrade"
></iframe>