Downrightnow
// Incident Post-MortemDRN-7414FEA9

Zoom outage on July 18, 2026

Minor severityResolved2h 57mProductivity
Started · UTC
Jul 18, 08:08 AM
12h ago
Resolved · UTC
Jul 18, 11:06 AM
9h ago
Duration
2h 57m
End-to-end
Peak confidence
45.00
72 snapshots
// User impact

Zoom users likely saw failed connections, degraded availability, or session instability for this Productivity service. The incident reached Minor severity and lasted 2h 57m. The stored report window does not show a preserved user-report spike.

// What happened

Zoom's services are currently operational with no active outages, as Downrightnow's signals are quiet and DNS is resolving normally. Zoom has several upcoming scheduled maintenances through July 21st, including Support Ticketing, Zoom Meetings, and a network update for the Vancouver Datacenter. Recent news indicates Zoom will also perform network maintenance in its China data center, which may cause service interruptions for users in China and Hong Kong.

Cached · Sat, Jul 18, 2026, 11:10 AM UTC · scope: this incident

// Timeline

  1. Incident detected

    Minor confidence crossed the incident threshold for Zoom: service degradation affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region..

  2. Marked resolved

    The incident was closed after 34 min of observed impact.

  3. Peak confidence reached

    Confidence peaked at 75.00 while the service was marked Operational.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

45.00

The incident reached 45.00 peak confidence across 72 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Sat, Jul 18, 2026, 11:06 AM UTC.