Downrightnow
// Incident Post-MortemDRN-1E18B6DD

Zoom outage on June 23, 2026

Minor severityResolved3h 1mProductivity
Started · UTC
Jun 23, 07:10 AM
46h ago
Resolved · UTC
Jun 23, 10:12 AM
43h ago
Duration
3h 1m
End-to-end
Peak confidence
45.00
0 snapshots
// User impact

Zoom users likely saw failed connections, degraded availability, or session instability for this Productivity service. The incident reached Minor severity and lasted 3h 1m. The stored report window does not show a preserved user-report spike.

// What happened

Jun 23, 00:10 PDT Monitoring - The issue affecting Zoom Contact Center Services in US between 06:23 UTC to 06:44 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Jun 23, 00:00 PDT Identified - We have successfully identified the root cause affecting Zoom Contact Center Services in US.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Jun 22, 23:57 PDT Investigating - We are currently investigating a service

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Minor confidence crossed the incident threshold for Zoom: service Degradation Affecting Zoom Contact Center Services in US..

  2. Marked resolved

    The incident was closed after 3h 1m of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

45.00

The incident reached 45.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Tue, Jun 23, 2026, 10:12 AM UTC.