Downrightnow
// Incident Post-MortemDRN-F0BD836C

Zoom outage on May 13, 2026

Minor severityResolved10dProductivity
Started · UTC
May 13, 10:00 AM
10d ago
Resolved · UTC
May 23, 10:00 AM
-400m ago
Duration
10d
End-to-end
Peak confidence
25.00
240 snapshots
// User impact

Zoom users likely saw failed connections, degraded availability, or session instability for this Productivity service. The incident reached Minor severity and lasted 10d. The stored report window does not show a preserved user-report spike.

// What happened

Zoom's official status page is reporting a minor service degradation, specifically identified as an issue affecting MMS Inbound and Outbound services and the Web Zoom Mail and Calendar components. Several long-term maintenance windows are also in progress for various products, including scheduled updates for Zoom Phone and Contact Center. Because Downrightnow's signals and user reports are currently quiet, the impact appears limited to these specific features rather than a broad platform outage.

Cached · Fri, May 22, 2026, 04:36 PM UTC · scope: service signals

// Timeline
  1. Incident detected

    Minor confidence crossed the incident threshold for Zoom: zoom FileServer Release: May, 2026 (No Operational Impact).

  2. Status changed to Operational

    The stored readout moved to Operational with confidence 55.00.

  3. Peak confidence reached

    Confidence peaked at 55.00 while the service was marked Operational.

  4. Marked resolved

    The incident was closed after 10d of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

25.00

The incident reached 25.00 peak confidence across 240 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Sat, May 23, 2026, 10:00 AM UTC.