Downrightnow
// Incident Post-MortemDRN-95423B65

Twilio outage on May 18, 2026

Minor severityResolved9h 42mCommunications
Started · UTC
May 18, 09:45 PM
4d ago
Resolved · UTC
May 19, 07:27 AM
4d ago
Duration
9h 42m
End-to-end
Peak confidence
24.00
107 snapshots
// User impact

Twilio users likely saw failed connections, degraded availability, or session instability for this Communications service. The incident reached Minor severity and lasted 9h 42m. The stored report window does not show a preserved user-report spike.

// What happened

Twilio’s official status page is reporting a minor issue, “Delay in Getting Twilio/flows Templates Approved on Whatsapp,” affecting the Messaging Channels component. Outside of that, Downrightnow’s current signals look quiet: DNS is resolving normally, user reports are at zero, and there’s no notable regional network anomaly or chatter. With limited corroborating signals, this appears more like a component-specific problem than a broad Twilio outage.

Cached · Tue, May 19, 2026, 08:24 AM UTC · scope: this incident

// Timeline
  1. Status changed to Possible Issues

    The stored readout moved to Possible Issues with confidence 34.00.

  2. Incident detected

    Minor confidence crossed the incident threshold for Twilio.

  3. Marked resolved

    The incident was closed after 9h 42m of observed impact.

  4. Peak confidence reached

    Confidence peaked at 34.00 while the service was marked Possible Issues.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

24.00

The incident reached 24.00 peak confidence across 107 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

107 affected

107 snapshots in the window showed degraded, recovering, or major-outage state before recovery.

Recovery signal

Resolved

Recovery was recorded at Tue, May 19, 2026, 07:27 AM UTC.