Downrightnow
// Incident Post-MortemDRN-F9C723B5

SendGrid outage on May 12, 2026

Major severityResolved32 minEmail API
Started · UTC
May 12, 11:50 PM
10d ago
Resolved · UTC
May 13, 12:22 AM
10d ago
Duration
32 min
End-to-end
Peak confidence
80.00
15 snapshots
// User impact

SendGrid users likely saw failed connections, degraded availability, or session instability for this Email API service. The incident reached Major severity and lasted 32 min. The stored report window does not show a preserved user-report spike.

// What happened

SendGrid appears to be operating normally based on current signals. DNS is resolving normally, user reports are quiet.

Cached · Fri, May 22, 2026, 04:37 PM UTC · scope: service signals

// Timeline

  1. Status changed to Operational

    The stored readout moved to Operational with confidence 55.00.

  2. Incident detected

    Major confidence crossed the incident threshold for SendGrid: sendGrid - Multiple components down for email users..

  3. Marked resolved

    The incident was closed after 32 min of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 15 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Wed, May 13, 2026, 12:22 AM UTC.