SendGrid outage on April 7, 2026
Apr 7, 11:53 PDTResolved - Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience.Apr 7, 11:40 PDTUpdate - Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.Apr 7, 11:36 PDTUpdate - We are continuing to monitor for any further issues.Apr 6, 18:05 PDTMonitoring - Our engineers are continuing to monitor the fix for the issue.
Deterministic readout · awaiting AI summary pass
Incident detected
Minor confidence crossed the incident threshold for Billing Payment Processing Failures.
Marked resolved
The incident was closed after 45 min of observed impact.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
25.00The incident reached 25.00 peak confidence across available stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Tue, Apr 07, 2026, 07:38 PM UTC.
SendGrid users likely saw failed connections, degraded availability, or session instability for this Email API service. The incident reached Minor severity and lasted 45 min. The stored report window does not show a preserved user-report spike.