Downrightnow
// Incident Post-MortemDRN-4933C80E

Scaleway outage on July 21, 2026

Major severityActiveongoingCloud
Started · UTC
Jul 21, 03:50 PM
4h ago
Status
Active
Still ongoing
Duration
ongoing
So far
Peak confidence
80.00
89 snapshots
// User impact

Scaleway users likely saw failed connections, degraded availability, or session instability for this Cloud service. The incident reached Major severity and lasted ongoing. The stored report window does not show a preserved user-report spike.

// What happened

THIS IS A SCHEDULED EVENT Jul 23, 10:00 - 18:00 CEST Jul 21, 17:12 CEST Scheduled - On Thursday, July 23rd, 2026, we will upgrade the version of the database that stores product data.ImpactExisting hubs and devices will remain connected correctly.Partial service unavailability:- The IoT Hub API will not be available during the migration process.- The auto-provisioning feature will not work while the API is down.- Connection status will not be updated during the maintenance (e.g.: connected_device_count, last_activity_at, is_connected ); however, the same information displayed in Cockpit will r

Deterministic readout · awaiting AI summary pass

// Timeline
  1. Incident detected

    Major confidence crossed the incident threshold for Scaleway: ioT Hub - underlying database upgrade.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 89 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Open

This incident is still open in the incident record and should be treated as ongoing until resolved.