OpenAI Platform outage on July 10, 2026
OpenAI Platform users likely saw failed connections, degraded availability, or session instability for this AI service. The incident reached Major severity and lasted ongoing. The stored report window does not show a preserved user-report spike.
Status: InvestigatingOpenAI's Help Center article and search functionality is currently unavailable, and the Help Center chatbot experience may also be degraded. We are investigating the issue.
Deterministic readout · awaiting AI summary pass
Incident detected
Major confidence crossed the incident threshold for OpenAI Platform: openAI Help Center Currently Unavailable.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
80.00The incident reached 80.00 peak confidence across 99 stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
OpenThis incident is still open in the incident record and should be treated as ongoing until resolved.