Downrightnow
// Incident Post-MortemDRN-9AA1FC60

ElevenLabs outage on July 9, 2026

Major severityActiveongoingAI Tools
Started · UTC
Jul 09, 05:33 PM
4h ago
Status
Active
Still ongoing
Duration
ongoing
So far
Peak confidence
80.00
173 snapshots
// User impact

ElevenLabs users likely saw failed connections, degraded availability, or session instability for this AI Tools service. The incident reached Major severity and lasted ongoing. The stored report window does not show a preserved user-report spike.

// What happened

Status: IdentifiedCustomers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.Affected components Integrations (Partial outage)

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Major confidence crossed the incident threshold for ElevenLabs: whatsApp outbound message failures.

  2. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

  3. Status changed to Partial Outage

    The stored readout moved to Partial Outage with confidence 38.00.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 173 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Open

This incident is still open in the incident record and should be treated as ongoing until resolved.