Downrightnow
// Incident Post-MortemDRN-F1B14D4A

Crypto.com outage on May 27, 2026

Major severityResolved3h 46mCrypto
Started · UTC
May 27, 07:11 AM
29d ago
Resolved · UTC
May 27, 10:57 AM
29d ago
Duration
3h 46m
End-to-end
Peak confidence
80.00
0 snapshots
// User impact

Crypto.com users likely saw failed connections, degraded availability, or session instability for this Crypto service. The incident reached Major severity and lasted 3h 46m. The stored report window does not show a preserved user-report spike.

// What happened

May 27, 15:11 HKT Investigating - KSM staking and unstaking are temporarily unavailable as we migrate to a new staking pool provider. KSM staking rewards will not accrue during this period. Your KSM balance is not affected. We will provide an update once services resume.

Deterministic readout · awaiting AI summary pass

// Timeline
  1. Incident detected

    Major confidence crossed the incident threshold for Crypto.com: kSM Staking Temporary Service Disruption.

  2. Marked resolved

    The incident was closed after 3h 46m of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Wed, May 27, 2026, 10:57 AM UTC.