Downrightnow
// Incident Post-MortemDRN-82881872

Character AI outage on May 18, 2026

Minor severityResolved1h 42mAI Tools
Started · UTC
May 18, 08:51 PM
4d ago
Resolved · UTC
May 18, 10:33 PM
4d ago
Duration
1h 42m
End-to-end
Peak confidence
56.00
27 snapshots
// User impact

Character AI users likely saw failed connections, degraded availability, or session instability for this AI Tools service. The incident reached Minor severity and lasted 1h 42m. The stored report window does not show a preserved user-report spike.

// What happened

Character AI appears to be operating normally based on current signals. DNS is resolving normally, user reports are quiet.

Cached · Mon, May 18, 2026, 10:03 PM UTC · scope: this incident

// Timeline

  1. Status changed to Operational

    The stored readout moved to Operational with confidence 80.00.

  2. Incident detected

    Minor confidence crossed the incident threshold for Character AI.

  3. Status changed to Operational

    The stored readout moved to Operational with confidence 80.00.

  4. Marked resolved

    The incident was closed after 1h 42m of observed impact.

  5. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

// Signals by source1 sources
  • News scan

    News: Too Early, No matching news yet for this signal.

    ,
// Aggregate evidence

Confidence scoring

56.00

The incident reached 56.00 peak confidence across 27 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

12 affected

12 snapshots in the window showed degraded, recovering, or major-outage state before recovery.

Recovery signal

Resolved

Recovery was recorded at Mon, May 18, 2026, 10:33 PM UTC.