Downrightnow
// Incident Post-MortemDRN-5E8DF7EC

Box outage on July 16, 2026

Minor severityResolved2h 59mCloud Storage
Started · UTC
Jul 16, 09:30 PM
33h ago
Resolved · UTC
Jul 17, 12:30 AM
30h ago
Duration
2h 59m
End-to-end
Peak confidence
45.00
0 snapshots
// User impact

Box users likely saw failed connections, degraded availability, or session instability for this Cloud Storage service. The incident reached Minor severity and lasted 2h 59m. The stored report window does not show a preserved user-report spike.

// What happened

Box appears to be operating normally based on current signals. DNS is no recent DNS check, user reports are quiet.

Cached · Fri, Jul 17, 2026, 01:10 AM UTC · scope: this incident

// Timeline
  1. Incident detected

    Minor confidence crossed the incident threshold for Box: issues with Box Edit.

  2. Marked resolved

    The incident was closed after 2h 59m of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

45.00

The incident reached 45.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Fri, Jul 17, 2026, 12:30 AM UTC.