Atlassian outage on September 9, 2024
Atlassian users likely saw failed connections, degraded availability, or session instability for this Developer Tools service. The incident reached Minor severity and lasted 45 min. The stored report window does not show a preserved user-report spike.
Sep 9, 18:12 UTCResolved - Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.Sep 9, 17:13 UTCMonitoring - We identified the root cause of the RDS problems causing issues for Jira, Jira Service Management, and Jira Work Management. We mitigated the issue and are now monitoring the fix.Sep 9, 16:19 UTCInvestigating - We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this a
Deterministic readout · awaiting AI summary pass
Incident detected
Minor confidence crossed the incident threshold for High RDS CPU on multiple environments.
Marked resolved
The incident was closed after 45 min of observed impact.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
25.00The incident reached 25.00 peak confidence across available stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Mon, Sep 09, 2024, 06:57 PM UTC.