Downrightnow
// Incident Post-MortemDRN-9F3104DC

Atlassian outage on July 4, 2024

Major severityResolved45 minDeveloper Tools
Started · UTC
Jul 04, 03:54 AM
745d ago
Resolved · UTC
Jul 04, 04:39 AM
745d ago
Duration
45 min
End-to-end
Peak confidence
80.00
0 snapshots
// User impact

Atlassian users likely saw failed connections, degraded availability, or session instability for this Developer Tools service. The incident reached Major severity and lasted 45 min. The stored report window does not show a preserved user-report spike.

// What happened

Jul 4, 03:54 UTCResolved - Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page. Confluence issue was fixed at 04-07-2024 02:30 UTC. The issue has been resolved and the service is operating normally.Jul 3, 21:45 UTCMonitoring - We have mitigated the problem and continue looking into the root cause.The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTCWe are now monitoring clo

Deterministic readout · awaiting AI summary pass

// Timeline
  1. Incident detected

    Major confidence crossed the incident threshold for Some products are hard down.

  2. Marked resolved

    The incident was closed after 45 min of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Thu, Jul 04, 2024, 04:39 AM UTC.