Downrightnow
// Incident Post-MortemDRN-5FB17BB7

Atlassian outage on February 14, 2024

Minor severityResolved45 minDeveloper Tools
Started · UTC
Feb 14, 11:32 PM
885d ago
Resolved · UTC
Feb 15, 12:17 AM
885d ago
Duration
45 min
End-to-end
Peak confidence
25.00
0 snapshots
// User impact

Atlassian users likely saw failed connections, degraded availability, or session instability for this Developer Tools service. The incident reached Minor severity and lasted 45 min. The stored report window does not show a preserved user-report spike.

// What happened

Feb 14, 23:32 UTCResolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.Feb 14, 22:55 UTCMonitoring - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.Feb 14, 22:31 UTCIdentified - We have identified the root cause of the

Deterministic readout · awaiting AI summary pass

// Timeline
  1. Incident detected

    Minor confidence crossed the incident threshold for Service Disruptions Affecting Atlassian Products.

  2. Marked resolved

    The incident was closed after 45 min of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

25.00

The incident reached 25.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Thu, Feb 15, 2024, 12:17 AM UTC.