Downrightnow
// Incident Post-MortemDRN-326B8CC1

Anthropic outage on July 21, 2026

Major severityResolved2h 58mAI Tools
Started · UTC
Jul 21, 06:03 PM
4h ago
Resolved · UTC
Jul 21, 09:02 PM
2h ago
Duration
2h 58m
End-to-end
Peak confidence
80.00
150 snapshots
// User impact

Anthropic users likely saw failed connections, degraded availability, or session instability for this AI Tools service. The incident reached Major severity and lasted 2h 58m. The stored report window does not show a preserved user-report spike.

// What happened

Jul 21, 18:03 UTC Resolved - This incident has been resolved. Jul 21, 17:51 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 21, 17:47 UTC Update - We are continuing to work on a fix for this issue. Jul 21, 17:46 UTC Update - We are continuing to work on a fix for this issue. Jul 21, 17:41 UTC Update - We are continuing to work on a fix for this issue. Jul 21, 17:40 UTC Identified - We are investigating an outage affecting features such as document creation in claude.ai, Cowork Remote, Claude Code, Claude Code on the Web, Claude Tag, and Claude Design

Deterministic readout · awaiting AI summary pass

// Timeline
  1. Incident detected

    Major confidence crossed the incident threshold for Anthropic: service disruption on Claude services.

  2. Marked resolved

    The incident was closed after 3 min of observed impact.

  3. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 150 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Tue, Jul 21, 2026, 09:02 PM UTC.