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Recent incidents (30 days)

• Degraded
  1d ago

  Service Degradation Affecting Zoom Contact Center Services in US.

  Jun 23, 00:10 PDT Monitoring - The issue affecting Zoom Contact Center Services in US between 06:23 UTC to 06:44 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Jun 23, 00:00 PDT Identified - We have successfully identified the root cause affecting Zoom Contact Center Services in US.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Jun 22, 23:57 PDT Investigating - We are currently investigating a service

• Info
  2d ago

  Service Degradation Affected Zoom Contact Center in the US Region.

  Jun 22, 10:39 PDT Resolved - This incident has been resolved and the affected services have been restored. Jun 22, 10:22 PDT Monitoring - Between 14:46 and 16:54 UTC 06/22/2026, a subset of users may have experienced an issue connecting to Zoom Contact Center.This incident has been resolved, and the affected services have been restored.Our team will continue to monitor the situation closely and keep you informed of any further developments.

• Degraded
  2d ago

  Service Degradation Affecting ZoomMate and Zoom AI services in US Region.

  Jun 22, 09:44 PDT Identified - We have successfully identified the root cause affecting ZoomMate and Zoom AI services in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Jun 22, 09:31 PDT Investigating - We are currently investigating a service degradation affecting ZoomMate and Zoom AI services in US Region.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to

• Degraded
  2d ago

  Service Degradation Affecting Zoom Meetings in US Region

  Jun 22, 07:25 PDT Investigating - We are currently investigating a service degradation affecting Zoom Meetings in US Region.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Info
  3d ago

  Service Degradation Affecting Zoom Mail, Calendar and Scheduler services in US Region.

  Jun 21, 07:43 PDT Identified - We have successfully identified the root cause affecting Zoom Mail, Calendar and Scheduler services in US Region.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

• Degraded
  3d ago

  Service Degradation Affecting Zoom Mail, Calendar and Scheduler service in US Region

  Jun 21, 04:17 PDT Investigating - We are currently investigating a service degradation affecting Zoom Mail, Calendar and Scheduler service in US Region.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Maintenance
  8d ago

  Scheduled Update to Prompt versions for Clients (June 25, 2026)

  THIS IS A SCHEDULED EVENT Jun 25, 18:00 - 21:00 PDT Jun 16, 18:26 PDT Scheduled - Zoom will be updating the Prompt version for Zoom clients on June 25, 2026, to the following versions: Windows: 7.0.5macOS: 7.0.5Linux: 7.0.5Android: 7.0.5iOS: 7.0.5VDI : 6.6.15For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900

• Maintenance
  8d ago

  Scheduled Update to Slow versions for Clients (June 25, 2026)

  THIS IS A SCHEDULED EVENT Jun 25, 18:00 - 21:00 PDT Jun 16, 18:20 PDT Scheduled - Zoom will be updating the Slow track versions for Zoom clients on June 25, 2026, to the following versions:Windows: 7.0.5macOS: 7.0.5Linux: 7.0.5Android: 7.0.5iOS: 7.0.5VDI : 6.6.15 For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900

• Info
  8d ago

  Zoom Phone Update (Japan SIP Zones): June 21, 2026 (No Operational Impact)

  THIS IS A SCHEDULED EVENT Jun 21, 08:00 - 10:00 PDT Jun 16, 09:44 PDT Scheduled - We will be providing an update to Zoom Phone -Japan SIP zones in Tokyo and Osaka. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the ability to display ZVA receptionist variables in Zoom Phone pop-up windows and incoming notification windows.There is no operational impact. All services will be available during this scheduled update.

  ap-northeast
• Info
  8d ago

  Zoom Workforce Management Update

  THIS IS A SCHEDULED EVENT Jun 21, 08:00 - 10:00 PDT Jun 15, 21:38 PDT Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details.This update includes Zendesk integration for forecasting. There is no operational impact. All services will be available during this scheduled update.

• Info
  8d ago

  Zoom Contact Center Update: 6/20/2026 (No Operational Impact)

  THIS IS A SCHEDULED EVENT Jun 19, 17:00 PDT  -  Jun 20, 02:00 PDT Jun 15, 21:11 PDT Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes single-tab screen pop for the ServiceNow CTI integration.There is no operational impact. All services will be available during this scheduled update.

• Info
  8d ago

  Zoom Phone Update: 6/21/2026 (No Operational Impact)

  THIS IS A SCHEDULED EVENT Jun 20, 17:00 PDT  -  Jun 21, 02:00 PDT Jun 15, 20:24 PDT Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes ZVA Receptionist Variables display in Zoom Phone pop-up windows and incoming notification windows.There is no operational impact. All services will be available during this scheduled update.

• Info
  8d ago

  Zoom Workforce Management Update

  THIS IS A SCHEDULED EVENT Jun 20, 17:00 PDT  -  Jun 21, 02:00 PDT Jun 15, 20:23 PDT Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes Zendesk integration for forecasting.There is no operational impact. All services will be available during this scheduled update.

• Info
  8d ago

  Zoom Virtual Agent Update: 6/20/2026 (No Operational Impact)

  THIS IS A SCHEDULED EVENT Jun 19, 17:00 PDT  -  Jun 20, 02:00 PDT Jun 15, 20:29 PDT Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes support for Zoom Virtual Agent multi-instance platform with Zoom Phone.There is no operational impact. All services will be available during this scheduled update.

• Maintenance
  maintenance·8d ago

  Zoom Support Maintenance

  THIS IS A SCHEDULED EVENT Jul 4, 00:00 - 01:30 PDT Jun 15, 19:40 PDT Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.

• Info
  9d ago

  Deprecation of 'Use Content Delivery Network' Feature

  THIS IS A SCHEDULED EVENT Jul 18, 17:00 PDT  -  Jul 19, 17:00 PDT Jun 15, 18:47 PDT Scheduled - We are completing the final phase of the deprecation of the "Use Content Delivery Network" (CDN) feature in Zoom Meetings Web. The UI-side disablement was rolled out last year, and we are now performing a full backend cleanup — removing the remaining codebase and associated database tables.What Is Changing?The backend infrastructure supporting the "Use Content Delivery Network" toggle is being permanently removed. This includes:- Removal of all code related to the CDN feature- Cleanup of a

• Degraded
  9d ago

  Incorrect offline status display for Zoom Rooms Scheduling Displays

  Jun 15, 10:05 PDT Investigating - We are investigating an issue where some Zoom Rooms Scheduling Displays may incorrectly appear as offline in the Zoom Dashboard, despite the devices remaining online and operational.This issue is limited to the status displayed in the Dashboard and does not impact the functionality of the affected scheduling displays. As a workaround, users may perform a physical reboot of the affected scheduling display device to restore the correct status in the Dashboard.Our team is actively working to identify the impact and root cause and will provide further updates as m

• Degraded
  9d ago

  Service Degradation Affecting Zoom Meeting Recordings

  Jun 15, 09:34 PDT Identified - We have successfully identified the root cause affecting Zoom Meeting Records. Users may observe two recording files instead of one.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. Jun 15, 09:07 PDT Investigating - We are currently investigating a service degradation affecting Zoom Meeting Recordings.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as

• Degraded
  9d ago

  Service Degradation Affecting Zoom Web AIC Docs creation.

  Jun 15, 04:03 PDT Investigating - We are currently investigating a service degradation affecting Zoom Web AIC Docs creation.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Info
  9d ago

  Service Degradation Affected Zoom Contact Center’s Agent Experience.

  Jun 14, 23:19 PDT Resolved - This incident has been resolved and the affected services have been restored. Jun 14, 23:10 PDT Update - This incident has been resolved and the affected services have been restored. Jun 14, 23:02 PDT Monitoring - On 06/15/2026, between 04:31 UTC to 05:01 UTC, a subset of users might have experienced service degradation with Zoom Contact Center’s Agent Experience.This incident has been resolved and the affected services have been restored.

• Degraded
  9d ago

  Service Degradation Affecting My Notes

  Jun 14, 21:49 PDT Identified - We have successfully identified the root cause affecting My Notes.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.Thank you for your patience. Jun 14, 21:31 PDT Investigating - We are currently investigating a service degradation affecting My Notes.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Info
  11d ago

  Service Degradation Affecting Zoom Whiteboard and Notes in Saudi Arabia.

  Jun 12, 20:40 PDT Resolved - This incident has been resolved and the affected services have been restored. Jun 12, 20:24 PDT Monitoring - The issue affecting Zoom Whiteboard and Notes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. Jun 12, 20:18 PDT Identified - We have identified the service degradation with the Zoom Whiteboard and Notes. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.Thank you for your patience. Jun 12, 20:08 PDT Inve

• Degraded
  13d ago

  Service degradation affecting Learning Center Webpages

  Jun 11, 06:52 PDT Resolved - This incident has been resolved and the affected service have been restored. Jun 11, 06:39 PDT Monitoring - The issue preventing users from accessing Learning Center Webpages has been resolved by the vendor.Our team will continue to monitor the situation closely and keep you informed of any further developments. Jun 11, 06:17 PDT Identified - We are currently investigating a service degradation affecting users from accessing Learning Center webpages.Our team is actively working with the vendor to resolve the issue. We will provide an update as soon as more informat

• Degraded
  13d ago

  Service Degradation Affecting Zoom Recordings in Australia

  Jun 11, 02:23 PDT Investigating - We are seeing a subset of users can’t start Zoom Recording in Australia.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Maintenance
  maintenance·16d ago

  Zoom Phone/Zoom Contact Center General Underlying Provider Maintenance

  THIS IS A SCHEDULED EVENT Jun 8, 17:00 PDT  -  Jun 30, 20:30 PDT Jun 8, 09:56 PDT Scheduled - In the ongoing efforts to improve our services, we will be conducting general maintenance with our underlying carriers in Europe. This maintenance will be done after normal business hours with no expected service interruptions. The scheduled countries are:NetherlandsSwitzerlandItalyFranceIrelandDenmarkUnited Kingdom

• Degraded
  16d ago

  A Subset of users experiencing Issues with Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region

  Jun 8, 01:28 PDT Identified - We have identified the root cause affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region.We are working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.Thank you for your patience. Jun 8, 01:06 PDT Investigating - We are currently investigating an issue related to our carrier which is affecting Inbound and Outbound Calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team is actively working to identify the impact and root cause. We will provid

  ap-southeast
• Info
  19d ago

  A small subset of ZCC customers may have experienced inbound call failures in Unites States

  Jun 4, 21:46 PDT Resolved - This incident has been resolved. Jun 4, 21:36 PDT Monitoring - On 06/05/2026, Between 01:28 UTC to 03:23 UTC, Users may have experienced inbound call failures in Unites States. This incident has been resolved and the affected services have been restored.

• Degraded
  21d ago

  Service Degradation Affecting Slides and Sheets

  Jun 3, 18:12 PDT Investigating - We are currently investigating a service degradation with Slides and SheetsOur team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Info
  22d ago

  Decommissioning Costa Rica Audio conferencing number

  THIS IS A SCHEDULED EVENT Jun 29, 17:00 PDT  -  Jul 1, 17:00 PDT Jun 2, 18:04 PDT Scheduled - Due to a change with our phone carrier, the following Costa Rica Toll number is being decommissioned:Costa Rica: +506 xxxx 0180Accounts will still have other Toll and Toll-Free numbers available for use.Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll and Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings

• Maintenance
  23d ago

  Announcing IP Address Changes (No Operational Impact)

  THIS IS A SCHEDULED EVENT Jun 30, 23:59 PDT  -  Jul 1, 00:00 PDT Jun 1, 11:36 PDT Scheduled - The following new and updated IP addresses will be deployed to Zoom resources for the Zoom Contact Center (ZCC) Flow Script and HTTP Call widgets, as well as the Zoom Virtual Agent (ZVA) HTTP call widget, AI expert assist, and knowledge base sync endpoints. In addition, a subset of addresses that were previously assigned to the widgets have already been removed from service and will not be reassigned until after the maintenance window. We recommend that network administrators, with Zoom-spec

• Info
  23d ago

  Intermittent Service Degradation Affecting submitting inquiries through our Contact Sales pages

  Jun 1, 08:50 PDT Monitoring - On 1 June 2026, between 11:00 and 14:50 UTC, a subset of customers experienced intermittent issues submitting inquiries through our Contact Sales pages. The issue has been resolved, and all services are operating normally. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• Maintenance
  maintenance·26d ago

  Network Maintenance in Amsterdam Data Center: June 19, 2026

  THIS IS A SCHEDULED EVENT Jun 19, 16:00 - 23:00 PDT May 29, 17:36 PDT Scheduled - Zoom will perform service maintenance at the Amsterdam (AMS) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

• Maintenance
  maintenance·26d ago

  Network Maintenance in Amsterdam Data Center: June 12, 2026

  THIS IS A SCHEDULED EVENT Jun 12, 16:00 - 23:00 PDT May 29, 17:31 PDT Scheduled - Zoom will perform service maintenance at the Amsterdam (AMS) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

• Maintenance
  maintenance·26d ago

  Network Maintenance in Frankfurt Data Center: June 19, 2026

  THIS IS A SCHEDULED EVENT Jun 19, 14:00 - 21:00 PDT May 29, 16:58 PDT Scheduled - Zoom will perform service maintenance at Frankfurt (FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

  eu-central
• Maintenance
  maintenance·26d ago

  Network Maintenance in Frankfurt Data Center: June 12, 2026

  THIS IS A SCHEDULED EVENT Jun 12, 14:00 - 21:00 PDT May 29, 16:55 PDT Scheduled - Zoom will perform service maintenance at Frankfurt (FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.

  eu-central
• Degraded
  26d ago

  Service Degradation Affecting Zoom Support Website

  May 29, 10:28 PDT Investigating - We are currently investigating a service degradation affecting Zoom Support Website.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.We appreciate your patience as we work to resolve this issue.

• Info
  26d ago

  Zoom Phone Update

  THIS IS A SCHEDULED EVENT May 31, 17:00 PDT  -  Jun 1, 02:00 PDT May 29, 08:25 PDT Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes enhanced AI-powered assistance and retrieval capabilities.There is no operational impact. All services will be available during this scheduled update.

• Degraded
  27d ago

  Service Degradation with Live Transcription and Call Summary in the Australia Region

  May 28, 18:41 PDT Resolved - This incident has been resolved May 28, 18:30 PDT Monitoring - On 5/29/2026 between 00:04 UTC and 00:41 UTC Live Transcription and Call Summary in the Australia region was degraded for a subset of users. The issue has been resolved and services has been restored.

• Info
  27d ago

  Service Degradation Affecting Zoom AI Companion in United States

  May 28, 09:00 PDT Monitoring - On May 28, 2026, between 14:59 - 15:24 UTC, a subset of users may have experienced issues with Zoom AI Companion.This incident has been resolved and the affected services have been restored.Our team will continue to monitor the situation closely and keep you informed of any further developments.

• Degraded
  27d ago

  Service Degradation Affecting Zoom Support Website

  May 28, 08:20 PDT Investigating - We are currently investigating a service degradation affecting Zoom Support Website.Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.We appreciate your patience as we work to resolve this issue.

• Info
  28d ago

  Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.

  May 27, 09:15 PDT Monitoring - A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. May 27, 08:35 PDT Identified - We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is

• Degraded
  29d ago

  Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.

  May 26, 11:25 PDT Identified - We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience. May 26, 11:22 PDT Investigating - We are currently investigating a service degradation with Giphy.Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat.We appreciate your patience as we work to resolve this issue.

• Maintenance
  maintenance·29d ago

  Zoom Support Maintenance

  THIS IS A SCHEDULED EVENT Jun 5, 21:00 PDT  -  Jun 6, 01:00 PDT May 26, 09:05 PDT Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.