Is SendGrid Down Right Now?

Recent incidents (30 days)

• Degraded
  2d ago

  Mail Delay

  May 7, 19:04 PDTInvestigating - Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.

• Info
  3d ago

  Incorrect Tax Amount in Invoices

  May 6, 16:22 PDTResolved - Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.May 6, 15:04 PDTMonitoring - Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax bala

• Info
  5d ago

  Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

  May 5, 09:17 PDTResolved - Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further issues please reach out to our SendGrid Technical Support Team for further assistance.May 4, 09:43 PDTUpdate - Our system is still processing the delayed Engagement Tracking and Segmentation data for Leg

• Degraded
  16d ago

  Design Editor Template Not Allowing Movement of Modules

  Apr 23, 14:18 PDTResolved - Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.Apr 23, 10:16 PDTUpdate - Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:For the best experience, please use the latest version of Safari or Firefox while we work on a fix.We will provide another update as soon as more information becomes available.Apr 22, 13:51 PDTIdentified - Our engineers are continuing to i

• Info
  21d ago

  Mail Send Delays

  Apr 18, 13:07 PDTResolved - Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.

• Degraded
  23d ago

  Contact uploads being delayed - TNE Marketing Campaigns

  Apr 17, 06:13 PDTResolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.Apr 17, 05:52 PDTMonitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.Apr 17, 04:58 PDTInvestigating - Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Mark

• Degraded
  24d ago

  EU located subusers unable to send emails

  Apr 15, 11:44 PDTResolved - Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.Apr 15, 11:37 PDTMonitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.Apr 15, 10:06 PDTUpdate - We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.Apr 15, 09:00 PDTInvestigating - Starting around 08:

• Degraded
  25d ago

  Customers unable to raise support tickets

  Apr 15, 08:49 PDTResolved - Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.Apr 15, 08:28 PDTMonitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.Apr 15, 08:19 PDTInvestigating - Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to

• Major
  maintenance·27d ago

  Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT

  Apr 13, 08:30 PDTCompleted - The scheduled maintenance has been completed.Apr 11, 16:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 11, 09:02 PDTScheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable

• Major
  maintenance·29d ago

  Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT

  Apr 11, 08:00 PDTCompleted - The scheduled maintenance has been completed.Apr 11, 04:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 31, 12:23 PDTScheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable