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Recent incidents (30 days)

• Maintenance
  just now

  [Network infrastructure] - Datacenter DC2 (s101-2) - Router reboot

  THIS IS A SCHEDULED EVENT Jun 9, 06:00 - 10:00 CEST May 22, 14:46 CEST Scheduled - Dear Customer,As part of maintenance on our network infrastructure, our network team will be restarting a router located in the DC2 datacenter (s101-2.dc2).This maintenance is scheduled for Tuesday, June 9, 2026, between 6:00 AM and 10:00 AM (CEST).The equipment will be restarted during this maintenance window. A service interruption of approximately 15 minutes may be experienced during the work.In addition, occasional network disruptions may occur throughout the maintenance window.All services will be automatic

• Maintenance
  just now

  [REDIS] - Scheduled Security Update – Redis Vulnerability Fix (CVE-2026-23479)

  THIS IS A SCHEDULED EVENT Jun 3, 09:00 - 18:00 CESTMay 21, 17:02 CESTScheduled - Dear Customer,We would like to inform you that a security vulnerability (CVE-2026-23479) was recently identified in Redis.As it would require the attacker to be authenticated, the attack surface is limited. Still, to minimize the risk we decided to plan an upgrade of all existing instances to the latest patched version, Redis 8.6.3 on Wednesday, June 3rd. Also, starting now all new instances will use that same version.If not already on 8.6.3, you can upgrade your instances using this workflow any time you want bef

• Maintenance
  maintenance·just now

  [REDIS] Scheduled Maintenance

  THIS IS A SCHEDULED EVENT Jun 3, 09:00 - 18:00 CESTMay 21, 18:07 CESTScheduled - Connection losses. A few seconds of downtime for High Availability and Cluster configurations. Up to 1 minute of downtime for Standalone configurations.

• Degraded
  11h ago

  Networking issues on fr-par

  May 22, 11:21 CEST Update - We are continuing to investigate this issue. May 22, 11:21 CEST Investigating - We are currently investigating on that issue right now.

• Degraded
  11h ago

  Kafka cluster not reachable - Connection to Kafka clusters fails.

  May 22, 11:17 CEST Update - We are continuing to investigate this issue. May 22, 11:16 CEST Investigating - We are currently investigating on that incident.

• Info
  3d ago

  [API Gateway] - [world] Envoy flapping on all AZs

  May 19, 14:34 CESTInvestigating - Customers may experience connectivity issues with API Gateway due to Envoy flapping on all availability zones.

• Info
  3d ago

  [Apple Silicon] - [fr-par-1] PostgreSQL LISTEN/NOTIFY bug

  May 19, 11:33 CESTInvestigating - Customers may experience issues caused by a PostgreSQL LISTEN/NOTIFY bug in fr-par-1.Asahi and DevOS configuration/installation workflows on Mac-Mini servers are currently unable to complete. We are working to restablish the service as fast as possible.

• Major
  3d ago

  [Identity and Access Management] - [world] API unavailable

  May 19, 11:19 CESTMonitoring - From 10:55AM CET to 11:01AM CET, an incident occured on the IAM service. Impacts include:-All management actions on Groups, Policies, Applications, API keys ans Users were impossible-Some console users may have been automatically logged out-Login on console was unavailable-Some products with direct dependencies on IAM were partly unavailable on some limited control plane endpoints, mostly on Create endpoints: SSH keys, Kubernetes, MongoDB, Serverless products, Block Storage, Edge Services, VPC Secret Manager. A fix has been deployed on 11:01 CET, immediately fixi

• Info
  4d ago

  [DNSE] - API slow

  May 18, 15:56 CESTResolved - The incident affected the API on our DNS Management for Elements. We had an API answer time issue between 14:43 and 14:51.

• Info
  4d ago

  Generative API instabilities

  May 18, 15:07 CESTInvestigating - Customers may encounter 403 or 500 errors when querying the service. The root cause has been identified, and we're working on a fix.

• Info
  7d ago

  [OBJS] - [world] - Failures on ranged request on SSE enabled objects

  May 15, 11:53 CESTResolved - The fix have been deployed in every regionMay 6, 16:03 CESTUpdate - A fix for fr-par and pl-waw region have been deployed, next regions will follow soonMar 24, 15:27 CETIdentified - Ranged GetObject requests on SSE-(C/ONE) objects might fail, no impact on user data, a fix has been found and will be deployed shortly.

• Info
  7d ago

  [KUBE] - [it-mil] - creating/upgrade cluster issue

  May 15, 10:41 CESTInvestigating - Due to an internal dependency, all upgrades and new cluster creations on IT-Mil are currently blocked. Our team is actively working on a solution.

• Info
  9d ago

  [Instance Orchestration] - [fr-par-2] No public IPv4 available

  May 13, 12:28 CESTResolved - This incident has been resolved.May 13, 09:57 CESTInvestigating - We are currently unable to assigne IPv4 adresses in the Paris (fr-par-2) region. This may affect the creation of new instances requiring a public IPv4 address

• Maintenance
  maintenance·11d ago

  [Elastic-Metal] - NL-AMS-2 - Electrical maintenance on power redundancy

  May 11, 17:45 CESTCompleted - The scheduled maintenance has been completed.May 11, 09:45 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 11, 09:41 CESTScheduled - Following electrical maintenance performed by our data center provider on AZ NL-AMS-2, the servers will be on a single power supply this Monday, May 11, 2026. No impact is expected on your machines. Service is expected to return to normal around 5:00 p.m. CEST.

• Info
  11d ago

  [WebHosting Elements] - [fr-par] Platform connectivity issues

  May 11, 17:38 CESTResolved - This incident has been resolved.May 11, 17:19 CESTInvestigating - Customers may experience connectivity issues on the WebHosting platform pf-1005.Our teams are working to resolve the issue.

• Major
  11d ago

  [OBJS] - [nl-AMS] Object Storage availability issues on AMS

  May 11, 14:39 CESTMonitoring - The issue on the second server have been fixed.The major impact started from 10h37 UTC to 11h53 UTC with roughly 1% of AMS requests resulting in errors.The team is now monitoring the situation.May 11, 13:45 CESTInvestigating - Due to 2 servers of the same Object Storage cluster being down in 2 different AZ, access to data stored on that cluster can return 500 errors.Our team is on it.

• Info
  11d ago

  [WBHE] - Dedibox to Element migrations are failing

  May 11, 10:47 CESTResolved - This incident has been resolved.May 5, 12:45 CESTInvestigating - Due to ongoing incident on BookMyName, our migration flow is failing due to nameservers unavailability.We will relaunch the migration once the BMN incident is resolved.

• Major
  15d ago

  [Serverless SQL DB] - [fr-par] DB/API unavailable

  May 7, 16:05 CESTResolved - This incident has been resolved.May 5, 14:58 CESTInvestigating - Customers may experience unavailability on Serverless SQL DB in the fr-par region.

• Maintenance
  16d ago

  [Serverless Functions] - [fr-par] - mandatory operation to release VPC routing

  May 6, 19:00 CESTCompleted - The scheduled maintenance has been completed.May 5, 10:00 CESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 21, 17:24 CESTScheduled - From May 5th to May 6th (between 10:00 AM and 7:00 PM CEST), we will perform a mandatory operation in the fr-par region to release VPC routing.Over the course of these two days, changes will be applied to all Serverless Functions namespaces in the fr-par region.While this operation is seamless most of the time, users may observe the following behaviors:- Namespaces will pass te

• Major
  16d ago

  [Domain Names] All BookMyName services unavailable

  May 6, 18:38 CESTResolved - L'incident est désormais résolu.Pour plus d'information concernant sa résolution, le rapport d'incident est disponible : https://security.scaleway.com/?tcuUid=77cb65ef-456b-45a5-99b7-27eae316a112Veuillez toutefois noter que la réinitialisation de mot de passe est temporairement indisponible.Si vous souhaitez modifier votre mot de passe, nous vous invitons à contacter notre support afin d'effectuer cette opération.Nos équipes restent à votre entière disposition pour toute question complémentaire via notre support technique ou vos interlocuteurs ha

• Info
  16d ago

  [Block Storage] - [fr-par-1] Snapshot API call timeouts

  May 6, 16:09 CESTResolved - This incident has been resolved.Apr 30, 18:03 CESTMonitoring - A fix has been implemented and we are monitoring the results.Apr 30, 17:46 CESTIdentified - Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.Apr 30, 17:15 CESTInvestigating - Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting"

• Info
  16d ago

  [Object Storage] - [it-mil] S3 frontal requests failures

  May 6, 16:08 CESTResolved - This incident has been resolved.Apr 30, 11:48 CESTMonitoring - A fix has been implemented and we are monitoring the results.Apr 30, 11:48 CESTUpdate - Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change.The issue started at 09:05 UTC and ended at 09:41 UTCApr 30, 11:32 CESTIdentified - Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade.The team is rollbacking this change.

• Degraded
  16d ago

  [PAYM] - [all] - Issues adding cards via Stripe

  May 6, 16:05 CESTResolved - This incident has been resolved.May 6, 15:39 CESTUpdate - The issue has been fixed. If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.Apr 20, 09:43 CESTInvestigating - We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.

• Info
  16d ago

  [Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57

  May 6, 15:37 CESTResolved - This incident has been resolved.Apr 28, 14:10 CESTMonitoring - Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.

• Major
  16d ago

  [EDGE SERVICES] - Edge Services is currently unavailable from the outside

  May 6, 15:36 CESTResolved - This incident has been resolved.May 3, 15:41 CESTMonitoring - A fix has been implemented and we are monitoring the results.May 3, 14:41 CESTUpdate - The engineers on our Edge Services team are still investigating the situation.May 3, 13:21 CESTInvestigating - Our Edge Services are currently unavailable; our engineers are already investigating the issue.We will update this status as soon as we have more information.