Is BigCommerce Down Right Now?

Recent incidents (30 days)

• Info
  6h ago

  Search issues for some merchants using custom search integrations such as Klevu

  Jun 24, 14:50 CDT Identified - Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.

• Degraded
  1d ago

  Meta API Latency Causing Delayed Meta CAPI Event Delivery

  Jun 23, 10:52 CDT Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears. Jun 23, 10:29 CDT Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog

• Degraded
  1d ago

  Storefront Search Stability Issues for Subset of US Stores

  Jun 23, 10:50 CDT Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.

• Degraded
  1d ago

  Analytics Incident

  Jun 22, 22:57 CDT Resolved - Commerce Engineers have identified and resolved the issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly.Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) would remain degraded or missing in Control Panel Analytics Reports. We are monitoring the platform to ensure continued stability.

• Degraded
  6d ago

  Storefront Search Issues for Subset of AU Stores

  Jun 18, 17:29 CDT Resolved - This incident has been resolved. Jun 18, 17:20 CDT Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.

• Degraded
  7d ago

  Card payment issues for Bank of New Zealand provider (3DS)

  Jun 17, 01:47 CDT Resolved - This issue has now been resolved. Jun 17, 01:42 CDT Identified - The issue has been identified and a fix is being implemented. Jun 17, 01:25 CDT Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

• Degraded
  8d ago

  Issues changing currency on storefronts

  Jun 16, 13:57 CDT Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.

• Degraded
  8d ago

  Some exports stalling

  Jun 16, 09:54 CDT Investigating - Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.

• Major
  12d ago

  Meta Outage Causing Disruption to Meta CAPI Integrations

  Jun 12, 10:09 CDT Monitoring - Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation. Jun 12, 09:58 CDT Investigating - Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.

• Info
  13d ago

  Storefront Availability Issues for Small Subset of US Stores

  Jun 11, 15:30 CDT Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.

• Degraded
  investigating·14d ago

  Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

  Jun 10, 14:53 CDT Investigating - Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

• Degraded
  14d ago

  Elevated errors on a subset of stores

  Jun 10, 13:30 CDT Resolved - Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.

• Degraded
  17d ago

  Storefront availability Issues

  Jun 7, 17:55 CDT Investigating - BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.

• Info
  19d ago

  Temporary Issues with Product Filters for Subset of Stores

  Jun 5, 08:30 CDT Resolved - Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.

• Info
  22d ago

  Product details not rendering on some product pages

  Jun 2, 08:00 CDT Resolved - At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

• Degraded
  27d ago

  Merchants are unable to completely disable B2B for store

  May 28, 13:58 CDT Investigating - Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.

• Degraded
  27d ago

  Elevated errors for a subset of stores

  May 28, 03:00 CDT Resolved - Between 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.

• Degraded
  27d ago

  Availability Issues

  May 28, 02:20 CDT Resolved - This incident has been resolved. May 28, 02:16 CDT Monitoring - A fix has been implemented and we are monitoring the results. May 28, 02:16 CDT Identified - The issue has been identified and a fix is being implemented. May 28, 02:14 CDT Investigating - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.

• Degraded
  28d ago

  B2B outbound email delivery issue

  May 27, 19:06 CDT Identified - The issue has been identified and a fix is being implemented. May 27, 18:52 CDT Investigating - We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.