Is BigCommerce Down Right Now?
Live status and incident history for BigCommerce, sourced directly from their official status page. Updated continuously.
Recent incidents (30 days)
- Info6h ago
Search issues for some merchants using custom search integrations such as Klevu
Jun 24, 14:50 CDT Identified - Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.
- Degraded1d ago
Meta API Latency Causing Delayed Meta CAPI Event Delivery
Jun 23, 10:52 CDT Monitoring - Commerce Engineers continue to monitor increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations.Event delivery remains delayed for some customers, but events are continuing to process and we are not seeing data loss. Processing capacity has been increased and the backlog is being monitored as it clears. Jun 23, 10:29 CDT Investigating - Commerce Engineers are actively monitoring increased latency from the Meta API affecting Meta CAPI (Conversions API) integrations. Meta CAPI events may be delivered later than usual while the backlog
- Degraded1d ago
Storefront Search Stability Issues for Subset of US Stores
Jun 23, 10:50 CDT Investigating - Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
- Degraded1d ago
Analytics Incident
Jun 22, 22:57 CDT Resolved - Commerce Engineers have identified and resolved the issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly.Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) would remain degraded or missing in Control Panel Analytics Reports. We are monitoring the platform to ensure continued stability.
- Degraded6d ago
Storefront Search Issues for Subset of AU Stores
Jun 18, 17:29 CDT Resolved - This incident has been resolved. Jun 18, 17:20 CDT Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.
- Degraded7d ago
Card payment issues for Bank of New Zealand provider (3DS)
Jun 17, 01:47 CDT Resolved - This issue has now been resolved. Jun 17, 01:42 CDT Identified - The issue has been identified and a fix is being implemented. Jun 17, 01:25 CDT Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
- Degraded8d ago
Issues changing currency on storefronts
Jun 16, 13:57 CDT Investigating - BigCommerce engineers are investigating reports of issues with currency changes on storefronts.
- Degraded8d ago
Some exports stalling
Jun 16, 09:54 CDT Investigating - Commerce engineers are investigating reports of exports stalling and failing to complete for a subset of stores.
- Major12d ago
Meta Outage Causing Disruption to Meta CAPI Integrations
Jun 12, 10:09 CDT Monitoring - Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation. Jun 12, 09:58 CDT Investigating - Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
- Info13d ago
Storefront Availability Issues for Small Subset of US Stores
Jun 11, 15:30 CDT Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.
- Degradedinvestigating·14d ago
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
Jun 10, 14:53 CDT Investigating - Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
- Degraded14d ago
Elevated errors on a subset of stores
Jun 10, 13:30 CDT Resolved - Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
- Degraded17d ago
Storefront availability Issues
Jun 7, 17:55 CDT Investigating - BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
- Info19d ago
Temporary Issues with Product Filters for Subset of Stores
Jun 5, 08:30 CDT Resolved - Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.
- Info22d ago
Product details not rendering on some product pages
Jun 2, 08:00 CDT Resolved - At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.
- Degraded27d ago
Merchants are unable to completely disable B2B for store
May 28, 13:58 CDT Investigating - Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.
- Degraded27d ago
Elevated errors for a subset of stores
May 28, 03:00 CDT Resolved - Between 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
- Degraded27d ago
Availability Issues
May 28, 02:20 CDT Resolved - This incident has been resolved. May 28, 02:16 CDT Monitoring - A fix has been implemented and we are monitoring the results. May 28, 02:16 CDT Identified - The issue has been identified and a fix is being implemented. May 28, 02:14 CDT Investigating - BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
- Degraded28d ago
B2B outbound email delivery issue
May 27, 19:06 CDT Identified - The issue has been identified and a fix is being implemented. May 27, 18:52 CDT Investigating - We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
DownRightNow tracks BigCommerce continuously by polling their official status feed. We are an independent monitoring service and not affiliated with BigCommerce.